FAQ – Arch Event Rentals

Find a list of frequently asked questions below.

How do I reserve my date for my rental or custom piece?
Contact us for availability.

Where are you located?
We are located in Columbus, OH and deliver within a 30 mile radius of Columbus. Deliveries and installations outside of this area may be subject to additional fees based on order quantity and size.

Delivery or Pickup?
All large structures must be delivered for safety reasons, but smaller items are available to be scheduled for pickup.

How do we handle the logistics of the rentals?
We will work with you and your venue and/or planner to ensure your rentals are set-up and torn-down at the appropriate times. We like to have this finalized 2-4 weeks in advance of your event date.

Where can you set up the structures?
Some of our structures have self contained electric which allows for easy placement and a clean look without cords and trip hazards. Unfortunately our structures are not waterproof and are intended for indoor use. Outdoor use is only permitted on dry days.

What is the process for custom builds and installations?
We are happy to discuss building a custom piece for your next event! See below for an outline of the custom build process.
1) Reach out to schedule an introductory call so we can get to know each other a bit better and get a feel for the goals, budget, and other details of the project.
Due to scheduling and supply chain issues, we like to have at least 6 weeks to procure materials and build. Some projects may not take this amount of time, so please reach out with any timing questions!
2) After our call if we both decide to move forward, a $100 non-refundable design deposit will be collected to move us into the design phase (this deposit will be credited to your total payment should you decide to proceed).
3) I’ll begin working on your design while often referring back to the details of our conversation.
4) Once designs are complete we will deliver an inspiration page, 2-6 renderings depending on the complexity of the project, and accompanying quotes for each.
5) Once you’ve had a chance to review, we will meet again and work through two revisions depending on your feedback.
6) After we have a finalized design, signed contract, and deposit, I will begin production and send updates along the way!
7) Your custom piece is now ready to be delivered or installed! We look forward to working with you!

Can you explain the fees to me?
Our goal is keep the process simple since there are plenty of other details in planning your event. A breakdown of our fees and what each fee covers can be found on our “Pricing” page. If you have additional questions please contact us.

How do I pay?
Cash, check, Zelle, Venmo, and PayPal are all acceptable forms of payment. See “Pricing” page for applicable taxes and fees.

Can I hang my own sign from the Arch and other structures?
Yes! The restrictions vary by structure, but general guidelines are that your sign must not exceed 40in W x 20in H and weigh less than 8 lbs. If you decide to purchase your own sign, we ask that we receive it no later than 1 week before your event to ensure it is hung properly.

What if I decide I want to rent a different structure after I sign a contract?
We’re flexible- as long as the new structure you’re interested in is available for your date, it’s yours! An amended contract and invoice will be sent upon confirmation.